Student Services support, advice and guidance for students

Please take the time to read our tips, advice and guidance below on where you can get support during this time.

Student IT support line

The IT helpline for students will allow you to call through and speak to an IT technician, if you are having problems logging into college systems such as ALO or Moodle.

You can call them Monday to Friday on 01865 550415 between 8:30am – 4:30pm.

When you phone:

Have your student ID ready, you will be required to verify your identity using the details given to us when you enrolled.

Make note of the area you are attempting to access and the error message you are receiving.

Activate Learning IT Services have also put together some helpful information about your IT account and how to use some of the tools you have available such as the Office 365 Password Reset Tool and how to register for the tool.

You will find these on ALO. From the dashboard, visit IT Information – Get Connected.

Feeling anxious, low or struggling to cope?

With exams on the horizon, this is a challenging time for everyone, we need to take care of our mental health as well as our physical health.

If you notice some of these feelings in yourself or a friend please reach out for help, you are not alone:

  • Excessive paranoia, worry, or anxiety.
  • Long-lasting sadness or irritability.
  • Extreme changes in moods.
  • Social withdrawal.
  • Dramatic changes in eating or sleeping pattern.

Here are some top tips to support mental health:

  • Try and have a separate place to study in your home, if not possible, clear college things away at the end of the day so it is clear working time has ended.
  • Take regular breaks and exercise.
  • Spend times doing things you enjoy (cooking, reading, watching TV).
  • Eat healthy, well-balanced meals and drink plenty of water.
  • Keep windows open to let in the fresh air and sunlight.

Please get in touch if you or someone you know is struggling, we are here to help.

During normal college hours, you can contact us via telephone on 01865 550401 or email at


Our counsellors continue to work with new and existing clients. Counselling can benefit you in several ways, and if you are struggling now, please do give them a call. Counselling is free and confidential:

  • A chance to talk openly about feelings, life and anything that is troubling them.
  • An opportunity to speak to someone who will not judge or criticise.
  • It can be a great relief to share worries and fears with someone.
  • It can help you see things more clearly.

If you would like counselling support or want to find out more about how it may help you, please contact the counsellor for your campus.

Learning Support

The Learning Support team are available to support you in any way they can. The team are available via and will respond to any questions or concerns that you may have.

Financial Support

We are providing financial support for eligible students enrolled in 2023/24 and we have written to students in receipt of bursaries to confirm the arrangements.

Please contact us on  if you have any questions or concerns.

Careers Advice and Guidance

Next Steps Plans

The Careers team are working to support you in planning your next steps.  Ensure you attend the progression options session and start to consider what you would like to do when you complete your course.

Career Plan

You should already be aware of your Career Plan on Promonitor, to confirm your next step plans.

You may want to continue studying at Activate Learning, may be planning to leave for a university place, employment or an apprenticeship, or you may not have decided yet.  Whatever your choice, recording your Career Plan will ensure that we are able to put in place the support required to ensure you have a successful transition. Get in touch at

Please take care and do not hesitate to get in touch if you need any support, advice or guidance.

Activate Learning